Privacy Policy
AZ Towing Pros ("we," "us," or "our") operates the website aztowingpros.com and provides towing and roadside assistance services throughout the Greater Phoenix Metro Area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, phone number, and email address submitted through our quote or contact forms.
- Service details — the type of service requested, vehicle description, and location you provide when requesting assistance.
- Usage data — browser type, IP address, pages visited, and time spent on the site, collected automatically via standard web server logs.
- Communications — records of calls, texts, or messages you send to us.
2. How We Use Your Information
We use the information we collect to:
- Dispatch towing or roadside assistance to your location.
- Respond to quote requests, questions, and customer service inquiries.
- Process payments and coordinate with insurance providers on your behalf.
- Improve our website and service quality.
- Send service confirmations or follow-up communications related to your request.
We do not use your information to send unsolicited marketing emails or sell your data to third parties.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information in limited circumstances:
- Service providers — third-party tools that help us operate our website and process form submissions (e.g., Formspree for contact forms). These providers are contractually obligated to protect your data.
- Insurance companies — if you request we coordinate with your insurer, we will share the minimum necessary information to process your claim.
- Legal compliance — if required by law, court order, or governmental authority.
4. Cookies and Tracking
Our website may use basic browser cookies to improve functionality. We do not currently use advertising cookies, retargeting pixels, or third-party tracking scripts beyond standard analytics. If this changes, this policy will be updated.
5. Data Retention
We retain contact form submissions and service records for a reasonable period to fulfill our services and comply with legal obligations. You may request deletion of your personal data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of any future marketing communications.
To exercise any of these rights, contact us at the information below.
7. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our website may contain links to third-party websites (such as OpenStreetMap). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
AZ Towing Pros
Phoenix, AZ (Metro-wide service)
Phone: (602) 449-1869
Website: aztowingpros.com